Frequently Asked Questions

GENERAL

Where are the products from?

All our products are manufactured in the UAE. Fabrics and materials are from Middle East, South Korea & Indonesia.

Where are we operating from?
We are based in Singapore with an agent in Brunei.


PAYMENT

Price listed are in SGD(Singapore Dollars) unless otherwise stated.

What are the payment modes available?
Shop Pay / PayPal  - All major credit cards are accepted. Payment is captured automatically and you will receive a payment confirmation email.

Bank Transfer / Deposit - Applicable to Singapore & Brunei only.

PayNow - Applicable to Singapore only.

Hoolah - 3 interest-free installments via credit or debit card. You will be redirected to Hoolah payment gateway upon check out. Applicable to cards issued by Singapore banks only.

SHIPPING

Once your order is fulfilled, you will receive a shipping notification email with the courier tracking number.

We do not deliver to PO boxes as local express/international shipping will require a recipient signature in order to be completed. Please note that you will be responsible for any customs duty & taxes imposed on your purchases. 

Where do you ship to?
We ship to the following countries: 
SINGAPORE
MALAYSIA
BRUNEI
INDONESIA
THAILAND
PHILIPPINES
HONGKONG
CHINA
SOUTH KOREA
JAPAN
AUSTRALIA
NEW ZEALAND

How much is the shipping cost? 
Rates will be reflected at checkout and amount will depend on your order total. 

How can I track my order?
Once your order is shipped, you will be notified via email and a tracking link is enabled. Alternatively you may log in to your account to refer to the order status page and retrieve the tracking number.

Returns / Refunds / Exchanges

Returns and exchanges are only applicable for damaged or wrong product. Returns are valid for 14 days from when you received your orders. In cases where the product purchased is out of stock, you will be given a refund. Approved refunds will be credited back to you within 24 hours of approval via your method of payment.

Can I exchange my order for a different size/product/color?
We do not accept exchanges. All sales are final.
It is important for you to refer to our size chart, get your measurements right and choose the size suitable for you. Whilst we try our best to capture the correct color/shade on camera, sometimes it may differ due to lighting and exposure.

My order has not been shipped and I have changed my mind on the order, can I cancel and get a refund? 
No, all sales are final.